At *NK Mart24*, customer satisfaction is our top priority. We want to ensure that your shopping experience is completely worry-free. If you are not entirely satisfied with your purchase, we are here to help with a transparent return, cancellation, and refund process.
Please read our policy guidelines carefully below.
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1. Order Cancellations
You can easily cancel your order at no extra cost, provided it has not yet been shipped.
* *Before Shipment:* To cancel an order, log in to your NK Mart24 account, go to "My Orders," and click the *Cancel Order* button. Alternatively, you can contact our support team immediately at nkmart240@gmail.com. A full refund will be issued to your original payment method.
* *After Shipment:* Once an order has been dispatched from our warehouse and tracking details have been generated, it *cannot* be canceled. If you no longer want the product, you must refuse the delivery at your doorstep or initiate a return after receiving it.
2. Returns & Exchanges
We offer a *7-Day Return Window* (you can change this to 10 or 15 days depending on your logistics capacity) from the date the product is delivered to you.
A. Eligibility Criteria for Returns:
To qualify for a successful return or exchange, your item must meet the following conditions:
* The item must be unused, unworn, unwashed, and in the exact same condition that you received it.
* It must be in its *original packaging* with all price tags, labels, user manuals, and accessories intact.
* The original invoice or proof of purchase must be presented during the return request.
### B. Non-Returnable Items:
For hygiene and safety reasons, certain categories cannot be returned or exchanged unless they arrive physically damaged or defective:
* Innerwear, lingerie, and sleepwear.
* Opened cosmetics, fragrances, and personal care products.
* Perishable goods (food items/groceries).
* Custom-made or personalized products.
* Items explicitly marked as "Final Sale" or "Non-Returnable" on the product page.
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3. Damaged, Defective, or Wrong Items
If you receive a package that is physically damaged, defective, or contains the wrong product, please report it to us within *48 hours of delivery*.
