Thank you for shopping at *NK Mart24*! We are committed to delivering your orders quickly, safely, and efficiently. This Shipping & Delivery Policy explains our shipping processes, expected delivery timelines, and what to do if an issue arises.
By placing an order on our Website, you agree to the terms outlined below.
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## 1. Shipping Zones & Coverage
* *Pan-India Delivery:* We ship to thousands of pin codes across India, covering major metros, tier-2, and tier-3 cities.
* *International Shipping:* Currently, NK Mart24 only processes and delivers orders within India. We do not offer international shipping at this time.
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## 2. Order Processing & Dispatch Timelines
* *Processing Time:* All orders are processed and packed within *24 to 48 hours* (excluding Sundays and national holidays) after payment confirmation.
* *Notification:* You will receive an immediate SMS and email confirmation once your order is successfully placed, followed by another notification containing tracking details as soon as the package is handed over to our courier partner.
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## 3. Estimated Delivery Times
Delivery times depend entirely on your geographic location. Once your package leaves our fulfillment center, the typical transit times are:
| Location / Region | Estimated Delivery Window |
| --- | --- |
| *Major Metros* (Delhi NCR, Mumbai, Bengaluru, etc.) | *2 – 4 Working Days* |
| *State Capitals & Tier-2 Cities* | *3 – 5 Working Days* |
| *Tier-3 Cities, Rural Areas & Remote Regions* | *5 – 7 Working Days* |
Please note: These timelines are estimates provided by our logistics partners. Rare delays can occur due to extreme weather, flight disruptions, or regional festivals.
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## 4. Shipping Charges
* *Standard Shipping:* We offer standard shipping rates across India. The exact shipping fee is calculated dynamically at checkout based on the total weight of your cart and your delivery pin code.
* *Free Shipping Promotions:* From time to time, NK Mart24 runs promotional campaigns offering free delivery on orders above a specific threshold value (e.g., Free Shipping on orders above ₹499). Keep an eye on our homepage banners for active offers!
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## 5. Cash on Delivery (COD) Rules
To maintain smooth business operations and eliminate fraudulent checkouts:
* COD is available on select pin codes and for orders up to a maximum limit of ₹10,000.
* A nominal COD handling fee may be applied at checkout to cover courier collection charges.
* Our courier partner will require full cash or digital payment (via UPI scan) at the doorstep *before* handing over the package. Open-box deliveries are not permitted unless explicitly stated.
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## 6. Shipment Tracking
Once your package is dispatched, tracking it is completely frictionless:
1. You will receive a unique *Tracking ID* and a link via email/SMS.
2. You can also log in to your *NK Mart24 Account, navigate to "My Orders," and click **Track Shipment* to see the live status of your delivery.
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## 7. Delivery Attempts & Failed Deliveries
Our courier partners will make up to *3 separate attempts* to deliver your parcel to the specified address.
* If you are unavailable, the courier agent will usually call the mobile number provided during registration.
* If all 3 attempts fail or if the address is incorrect/incomplete, the package will automatically be marked as a *Return to Origin (RTO)* and sent back to our warehouse.
* For prepaid orders returned as RTO due to customer unavailability, a refund will be processed after deducting original shipping and handling charges.
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## 8. Damaged or Lost Packages
We take extreme care in packaging your products, but mishaps can happen during transit:
* *Damaged Outer Box:* If you notice that the shipping box is severely torn, tampered with, or open at the time of delivery, please *refuse to accept it* and immediately notify us at support@nkmart24.com.
* *Missing Items:* If the box is intact but items are missing, please contact us within *48 hours*.
> *Pro-Tip:* We strongly recommend recording a continuous, unedited unboxing video from the moment you open the outer courier bag. This helps us fast-track missing or transit-damage claims with our delivery partners.
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## 9. Contact Us
If you have any questions regarding a delayed delivery or need to update your shipping address before the order leaves our warehouse, connect with us instantly:
* *Email Support:* nkmart240@gmail.com
* *WhatsApp Help Desk:* +91 76819 98899
* *Support Hours:* 24/7 Digital Operations
